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RateMyServer.Net => Server Reports => Topic started by: mobRO on Jun 13, 2008, 02:26 PM

Title: False review by "Heru" on mobRO
Post by: mobRO on Jun 13, 2008, 02:26 PM
June 13 2008, I was viewing the other servers i am competing with, then i noticed a disturbing low point review, on the right side of the RMS website.  Review with a rank below 50, written about mobRO!

http://ratemyserver.net/index.php?page=serverstat&serid=4807&itv=6&url_sname=mobRO&page_num=1

I quote directly from the post, posted by Heru....
QuoteLaggy as hell, login crashes constantly. Welcoming, althrough not too intelligant, community who's helpful, but spam guild invites, and the server has an interesting but later on annoying novice zone which reminds me of pokemon...The reborn system is slightly annoying too, reborning 5 times to get 600 extra stats.

I do not know any player of the name "Heru".

Also did some research, and found out that heru's in-game names were:
Kaldea, Orchid, Naraku no Hana, Illusion, Yuki Cross, Vampire Knight, Takara, Kikyo, Sakura, Akizakura, Wink, Retribution, Redemption

I do not recall seeing any of them, and doubt he/she actually played the server....

So with that knowledge, i am guessing that Heru did play our server at all.
Note: If you were to assume that Heru by chance used a different in-game name, i doubt it.  We have a few names taken, and many unique names are still valid and free to use.  Why would someone not use a name that they frequently take?

Lets start off!

Laggy as hell, login crashes constantly.
Answer: False
This person is truly messed up in the head.  mobRO is hosted by a dedicated box provided by frantech.  The most players we've reached is 15 players, and our specs is MORE then enough to provide lag-free gameplay.

Server
(http://ratemyserver.net/images/circle.gif) Stability: 4
(http://ratemyserver.net/images/circle.gif) Availability: 2

Answer: False
Once again, the server is up 24/7, hosted dedicated by frantech.

Community
(http://ratemyserver.net/images/circle.gif) Friendliness: 10
(http://ratemyserver.net/images/circle.gif) Eventfulness: 4

Answer: False
We literally had an event almost every day for the past weeks, any actual player of this server can vouch that.

Game Masters
(http://ratemyserver.net/images/circle.gif)Friendliness: 5
(http://ratemyserver.net/images/circle.gif)Availability: 2
(http://ratemyserver.net/images/circle.gif)Helpfulness: 5

Answer: False
Once again, i am on every day for at least one hour and I always broadcast this messag:
Quote"If anyone has any questions, feel free to ask me, via PM"
Also, any real player can vouch that as well
I also provide a contact page, and always answer emails within 1 day.

In conclusion, I ask that you deal with the user that posted this false review.  I believe it may be posted by a person i recently IP-banned, due to harassment and disrespectful acts to the community if not i have high suspicion that it may be another ragnarok online administrator, trying to knock down competition.

[offtopic]Investigation, on finding Heru's forum name[/offtopic]
Edit:
I furthered my investigation on the mysterious Heru.  I checked his/her profile, and viewed all the reviews he/she wrote, and noticed a review on paperRO.  This hit me like the cool wind in the hottest day in july. I recalled seeing a post about a dead server, called paperRO
Post:http://www.ratemyserver.net/forum/report-dead-servers-here/paperro/0/
There was only 1 review on paperRO, so i am assuming that the only person that posted the review (80+ rankings) that means that Hero liked paperRO a lot so when the server died, he/she decided to report that the server has fallen.
Thus i bring you... http://www.ratemyserver.net/forum/index.php?action=profile;u=7315

That is my guess.

2nd Edit:
After more investigation, i saw this server, and saw a review posted by the mysterious Heru...
http://ratemyserver.net/index.php?page=detailedlistserver&serid=3680&url_sname=Hanyuu%20Ragnarok%20Online
This apparently connects the two of them.  We are getting close to solving this, so the review was written by "Heru" posting about "Hanyuu Ragnarok online server"
http://ratemyserver.net/index.php?page=serverstat&serid=3680&itv=6&url_sname=Hanyuu%20Ragnarok%20Online&page_num=1
To prove that Hanyuu is connected to mobRO, or knows about mobRO view this...
http://www.ratemyserver.net/forum/server-seeking/lf-mid-high-rate-9970/0/

Yes, that is it, i found it out.
Hanyuu > Heru

Thank you, mobRO.
Title: Re: False review by "Heru" on mobRO
Post by: Ansuz Isaz on Jun 13, 2008, 03:10 PM
Server: Hm... Well, just on the side note, it's more than possible that they could have obtained lagging complications. However, it might simply be that it's from their own side of the line. I know my linksys wireless system also has an annoying habit of spontaneously removing my connections for nearly fractions of a second, so that I can't locate any actual network complications, yet it still disconnects me. It's possible their internet provider simply was causing the problems. Since they might not have known about this, they could easily have assumed it was the server itself, since it was the only thing that was actually showing any responses to this brief problems.

Community: Since it seems like they were only on the server for a very short amount of time, they could have easily missed any signs of events. I know I had, at one point, been on a sever that was known for it's events, yet I always seemed to be offline whenever these events took place. o.o; For a server that had, according to my guild mates, done almost six events daily, I only noticed two in my entire month playing. Bad timing can have a lot to do with it.

Game Masters: Once again, it's easily possible they simply didn't notice any GMs in their short amount of time playing. Admittedly, I find it hard to give a rating on their friendliness or helpfulness when I've never seen them, so the fives in each might have merely stated that 'Because I've never seen them, I'll assume their just average.' It's more a difficulty with having to rate it something.

My personal observation is that it simply might be a series of unfortunate occurrences when it comes to their time on the server and the times when everything happens. =P I don't think it's necessarily false, just not as informed as someone who has played for a month or so. If it is, in fact, Hanyuu, the thread would suggest that she was only on for six days.

So... Meh. xD It's not the most pleasant review, but I can't see anything in it that suggests it might actually be falsely inclined, so much as uninformed. Their own network complications might have caused them to see the server as having complications - I have seen friends in three different cases who have had severe lag when no one else had any at all - and the availability of events and Gms might simply have been a matter of when they were on.

Then again, I do not, admittedly, personally know if what my observation tell me is accurate. xD This is merely what I can guess.
Title: Re: False review by "Heru" on mobRO
Post by: mobRO on Jun 13, 2008, 03:36 PM
Interesting ideas on pointing out that the fact that the lag source, It may indeed have been their ISP (Internet service provider) instead of our server, which is acceptingly misleading. To bring up the events and helpfulness of the GM's, it is our understanding that the server and staff is based on the time zone of (GMT -5). We've also noticed that our players usually show up around 7:00PM and we adapt to that time frame.  Yes, our server is open to anyone in any time zone, however even though that the server may be up 24/7, we cannot promise the staff to be do the exact same.  Heru still needs to understand that this is still a review on the server, not the internet connection, you simply cannot announce that the server has high latency or to the matter the server is unstable, when in fact it is your internet that is the problem, you can simply write a review for your internet in another website.  Based on their experience, i guess they could post that the GM's were not active during their time zone, however in reality, we do go on start events, help players, and much more. So as you can see, it can easily be stated as a false review just by this lack of knowledge of their ISP, and/or ignorance.

Those are just my points.
Title: Re: False review by "Heru" on mobRO
Post by: Ansuz Isaz on Jun 13, 2008, 03:48 PM
... xD Semi-touché. I stand by my points, yet your points have just as much validity, and even covers most of mine without too many issues.

I suppose, since I have nothing else to really add - that argument of mine was all I had, since I'm technically not directly involved with this anyway - I'll step aside and see what happens. n_n
Title: Re: False review by "Heru" on mobRO
Post by: Hanyuu on Jun 13, 2008, 03:59 PM
Is it so bad that I'm Heru? In all honestly, I was talking with Fallen Angelz, he said he has massive lag spikes too. I've rarely lagged on any other server. Currently I'm playing Essence, Eternity, Legacy, Ragev3, Also, Breeze, I was playing Emperical Nightmare until I got d/c, and Hellion as well as mob and I was going to go back to Kimi to try it out again since people are saying it's impoved. However, only in Hellion, mob, and Breeze do I lag.

I really did wait for an event or to see if anyone came on. All yesterday I actually sat my stalker down in payon from around 12 noon until 1AM est and waited to see if there would be any announcements for events, which would confirm a GM presence. I admit, I wasnt actually looking for a notice while Kris was helping Hardcore and while I was messing around on WoW and Also, but I scrolled through the chat bar and didnt see anything. I checked every 30 minutes, and the guild did not talk that much since they were doing a leveling party.

I did find times where the login and character select were down, which prevented me from logging back in a few times.

Also, I have more than those character names. I also go by Just, Devil May Cry, Dante, Vergil, Tempest, Kain/Cain, Sadistic, Lycoris, Tsuyukusa, Illusion, All Illusion, Wink of Charm, Pang Voice, any form of Wink, Reality, Acotan, Mirelle, Shana, Alexiel, Zakura, Sasuke Uchiha, zolo, Mike, Redemption, Amakusa, Dynasty, Boom, BoOm HeAd ShOt, Raven, Iris, Silver Moon, Speirs, Destruction, Weeaboo, Cade, Meow, MOOOOO, Bastard, Michael, Kosmos, Kaldea Orchid, Sion, Barzard, Odin, Hiru, Kakashi, Beat, OMFG STALKER, and a lot more. But the ones listed in my RMS profiles are the characters that I use should I find that the server suits me. For servers I feel like reviewing or checking out of curiosity, I rarely use the names in my profile unless I'm staying there.

Game Master, Since I couldnt get in contact/find anyone, I couldnt rate them fairly, so a 5 falls between them.

I know many people who played Paper, I mirgrated there after FuriousRO refused to do anything against a hunter who kept harassing me even though I provided even screenshots and evidence. I played there for about four or five months, after Three Kingdoms was starting to annoy me. And the fact that I reported it, was mainly because when it reappeared on RMS a few weeks ago, I thought it had returned and I could bring a few friends there. But alas, it just seemed dead.

But throughout my RO history, I've NEVER falsified a review. I do play, I dont however write reviews for servers that are complete trash to me. I try to be on for at least a day before I write a review. I try to talk to people whenever I can through PMs or in pront/whatever the main town is. I ask about the GMs should it be a big server, and I look through the forums to read people's problems before I make a rating.

But honestly, why get so worked up over it? My reviews are what I experienced from servers. I know timezones limit it a little so I rarely see any other players like in ManiaRO, but why should I be flamed for saying what I experienced. I'm sorry if this pisses you off, but what I wrote is what I saw. But the people you have there, there's only around 2-3 players. My first day in mob, there were 6 useless venders to make the CP look like it had players. Kris double cliented once I think. For the most part there was only me, Kris and a female sinx along with Lord Knight on.
Title: Re: False review by "Heru" on mobRO
Post by: mobRO on Jun 13, 2008, 04:38 PM
Hey listen!

QuoteAll yesterday I actually sat my stalker down in payon from around 12 noon until 1AM est and waited to see if there would be any announcements for events

Payon isnt our main town, are you even sure your connected to our server? Our server is GMT -5

QuoteBut honestly, why get so worked up over it? My reviews are what I experienced from servers. I know timezones limit it a little so I rarely see any other players like in ManiaRO, but why should I be flamed for saying what I experienced. I'm sorry if this pisses you off, but what I wrote is what I saw. But the people you have there, there's only around 2-3 players. My first day in mob, there were 6 useless venders to make the CP look like it had players. Kris double cliented once I think. For the most part there was only me, Kris and a female sinx along with Lord Knight on.

Thats funny, i havent ever seen one vendor in mobRO, besides "Bariot", and he showed up 2 days ago.  I still doubt you are even playing mobRO. 

QuoteDevil May Cry, Dante, Vergil, Tempest, Kain/Cain, Sadistic, Lycoris, Tsuyukusa, Illusion, All Illusion, Wink of Charm, Pang Voice, any form of Wink, Reality, Acotan

If you are Devil May cry, that means you were on when i took the s/s of 10+ players.  I do not know what you are talking about never the less, you seemed to enjoy the server, while you were playing for that 1 day.

QuoteGame Master, Since I couldnt get in contact/find anyone, I couldnt rate them fairly, so a 5 falls between them.

Devil May Cry is on my MSN list, and i ran through helping him with setting up, and provided the starting promotion items.

Are you sure you are connected with mobRO, some of your points do not sound like it.....

By the way, what is your time zone and in-game name, and Fallen Angelz in-game name?
Title: Re: False review by "Heru" on mobRO
Post by: Hanyuu on Jun 13, 2008, 06:19 PM
Prontera is your hometown, your log in screen has a sader and yuno, the icon for your server is a female with twin bunnies. In your starting town, nameless isle but with a happier appearance, the mother npc gives you a red backpack, lower headgear, +2 to all stats. There are starting porings and etc, as well as a quest npc that gives you novice breastplate and novice armlet if you give him some items. Wandering around prontera is a lhz swordie named Lonely Girl. Your donation npc is a valkyrie, and it offers up a lot of wings. The warper you have goes to towns and dungeon levels, no fields, and it has shiny lights (which I really liked) but hated the delay. Your multi npc has palletes only, no hairs. I didnt know that and I usually log in with the default hair style.

The useless venders had shops opened with "AFK", elus/ori seller and a few other names. I also said my first day, I've seen them around a few times so I imagine they autovended and left for the night.

And I stand corrected about DMC, that was my character on legacy and Mania. My character on your server is Tsuyukusa. I have two accounts, a male and a female. I've only used the female.
Title: Re: False review by "Heru" on mobRO
Post by: mobRO on Jun 13, 2008, 06:34 PM
I see, also there is no multi-play clients, so only one client per PC. Our client has hexed that, unless your friend has some how penetrated the codes.

Hair styles can change by finding the hair style potion, dropped by monsters, or doing quests.
Title: Re: False review by "Heru" on mobRO
Post by: Keropi on Jun 13, 2008, 11:00 PM
When you threw that server company name out there, I'd have to side with the reviewer. 'Frantech' sucks, period. If you want crappy servers, rent Frantech and SystemInPlace. That's all I got to say, and the reason why both of them suck like s*** is b/c of their bandwidth providers.

If you have only 1 bandwidth provider, it leaves you providing quality service to say... the Eastern US and leaves a crappy connection for Central and Western USA and other international countries. (This is an example, not Frantech itself, however, this is how they operate by giving you a steal price with crapp bandwidth).

So... yeah, basically to sum it up, Frantech and SystemInPlace.net has the lowest prices regarding to eA server b/c of it's craptastic service & speed.
Title: Re: False review by "Heru" on mobRO
Post by: Helrouis on Jun 13, 2008, 11:06 PM
Quote from: Keropi on Jun 13, 2008, 11:00 PM
When you threw that server company name out there, I'd have to side with the reviewer. 'Frantech' sucks, period. If you want crappy servers, rent Frantech and SystemInPlace. That's all I got to say, and the reason why both of them suck like s*** is b/c of their bandwidth providers.

If you have only 1 bandwidth provider, it leaves you providing quality service to say... the Eastern US and leaves a crappy connection for Central and Western USA and other international countries. (This is an example, not Frantech itself, however, this is how they operate by giving you a steal price with crapp bandwidth).

So... yeah, basically to sum it up, Frantech and SystemInPlace.net has the lowest prices regarding to eA server b/c of it's craptastic service & speed.

People like me would love to host the server itself in Phils, but as said, we have http://www.levelupgames.ph - pretty dangerous if we have hosted here, also, I don't have people to trust in the foreign lands. SIP/Sereon is my last choice- I would wish to go for sereon but it seems it took a month before they respond to my request. SIP has a daily active "Mike" there.
Title: Re: False review by "Heru" on mobRO
Post by: Keropi on Jun 13, 2008, 11:29 PM
Quote from: Helrouis on Jun 13, 2008, 11:06 PM
Quote from: Keropi on Jun 13, 2008, 11:00 PM
When you threw that server company name out there, I'd have to side with the reviewer. 'Frantech' sucks, period. If you want crappy servers, rent Frantech and SystemInPlace. That's all I got to say, and the reason why both of them suck like s*** is b/c of their bandwidth providers.

If you have only 1 bandwidth provider, it leaves you providing quality service to say... the Eastern US and leaves a crappy connection for Central and Western USA and other international countries. (This is an example, not Frantech itself, however, this is how they operate by giving you a steal price with crapp bandwidth).

So... yeah, basically to sum it up, Frantech and SystemInPlace.net has the lowest prices regarding to eA server b/c of it's craptastic service & speed.

People like me would love to host the server itself in Phils, but as said, we have http://www.levelupgames.ph - pretty dangerous if we have hosted here, also, I don't have people to trust in the foreign lands. SIP/Sereon is my last choice- I would wish to go for sereon but it seems it took a month before they respond to my request. SIP has a daily active "Mike" there.

Well... once you get to have a high donation amount, some good providers which give good speed to residents in the PH while being hosted in US are:

www.layeredtech.com
www.softlayer.com
www.wiredtree.com

Good stuff... expensive, but worth the $.
Title: Re: False review by "Heru" on mobRO
Post by: Helrouis on Jun 14, 2008, 01:29 AM
Hmm,
The links are of a professional choice.
You sure do know the target markets and resources. I passed by your web, and it's good either.
+ to you.
Title: Re: False review by "Heru" on mobRO
Post by: yC on Jun 14, 2008, 02:58 AM
After the reviewer's respond, i'll take that as an valid review. 

Why this talk about provider all of a sudden?  from what i heard around the community, sereon and SIP didn't leave me a good impression, mostly about slow/lack of support and response.  Never heard anything good/bad bout frentech.

btw, layeredtech just drove a lot of customer away for rising their server prices again.
Title: Re: False review by "Heru" on mobRO
Post by: Helrouis on Jun 14, 2008, 03:20 AM
Quote from: yC on Jun 14, 2008, 02:58 AM
After the reviewer's respond, i'll take that as an valid review. 

Why this talk about provider all of a sudden?  from what i heard around the community, sereon and SIP didn't leave me a good impression, mostly about slow/lack of support and response.  Never heard anything good/bad bout frentech.

btw, layeredtech just drove a lot of customer away for rising their server prices again.

I'll defend SIP a little. Their customer service is somehow fast, a maximum of 12 hours response. And yes, they improved a lot + the OS is far better. The lag in Ph is reduced either.*They narrow down the connections upon request.*
Title: Re: False review by "Heru" on mobRO
Post by: Keropi on Jun 14, 2008, 07:13 PM
As I've stated...

Softlayer, Layered Tech, & Wired Tree are expensive, but the quality is at the top. Customer Service & Ticketing support is amazing at Softlayer and Layered Tech... I haven't tried Wired Tree, however, I've heard very very very good things about them.
Title: Re: False review by "Heru" on mobRO
Post by: Helrouis on Jun 14, 2008, 07:22 PM
Quote from: Keropi on Jun 14, 2008, 07:13 PM
As I've stated...

Softlayer, Layered Tech, & Wired Tree are expensive, but the quality is at the top. Customer Service & Ticketing support is amazing at Softlayer and Layered Tech... I haven't tried Wired Tree, however, I've heard very very very good things about them.

Thanks for the recommendation. /ok
Title: Re: False review by "Heru" on mobRO
Post by: mobRO on Jun 15, 2008, 12:51 PM
Recommendation is for private messaging, this was a thread to discuss the review, and yC already cleared it up.  So i recommend you to stop posting here.
Title: Re: False review by "Heru" on mobRO
Post by: Helrouis on Jun 15, 2008, 01:54 PM
Quote from: mobRO on Jun 15, 2008, 12:51 PM
Recommendation is for private messaging, this was a thread to discuss the review, and yC already cleared it up.  So i recommend you to stop posting here.
I got your point. But I believe he was sharing the information for all SIP users. ^ _ ^
Title: Re: False review by "Heru" on mobRO
Post by: mobRO on Jun 15, 2008, 10:02 PM
Quote from: Helrouis on Jun 15, 2008, 01:54 PM
Quote from: mobRO on Jun 15, 2008, 12:51 PM
Recommendation is for private messaging, this was a thread to discuss the review, and yC already cleared it up.  So i recommend you to stop posting here.
I got your point. But I believe he was sharing the information for all SIP users. ^ _ ^

Hehe, sorry im so viral.  Anyways, I moved from SIP > Frantech because sip is very limited.  No access what so ever to the vps, besides basic commands, and ftp.  One ftp account, so your staff cannot work on the server. 
Title: Re: False review by "Heru" on mobRO
Post by: Helrouis on Jun 16, 2008, 03:52 PM
Quote from: mobRO on Jun 15, 2008, 10:02 PM
Quote from: Helrouis on Jun 15, 2008, 01:54 PM
Quote from: mobRO on Jun 15, 2008, 12:51 PM
Recommendation is for private messaging, this was a thread to discuss the review, and yC already cleared it up.  So i recommend you to stop posting here.
I got your point. But I believe he was sharing the information for all SIP users. ^ _ ^

Hehe, sorry im so viral.  Anyways, I moved from SIP > Frantech because sip is very limited.  No access what so ever to the vps, besides basic commands, and ftp.  One ftp account, so your staff cannot work on the server. 

I had a phobia already in moving from Sereon to SIP. grrr. >.> I would love to try Frantech out too.