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(i do this to save space)
1 - What if they do request/suggest more space for review? The points made here is not enough to justify giving an unfair amount of space between review and reply. That is why no action is taken. No discussion should be used to deny future possibility indefinitely. That is a very dangerous thing to do. Because today there could be 10 vs 1, tomorrow it could be 10 vs 100.
Unfortunately we have to look at many listings of many reviews, we are not basing a decision on the example of one or two listings. There are of course people filling in non-sense to take up space as well as people that always write until the char limit reaches zero. This is an on-going matter, it could change on a daily basis. Nothing said here can declare it is going to be the answer forever and ever.
2 - No we can't tell, that is also an on-going matter with unlimited possibilities. As you said it already happened to you. I am simply saying we can't make an exception and increase the space for reply only while risking the future consequence of needing to increase space for review which would put us back to square one.
I don't know how many times this was mentioned, the reply space is for addressing disagreement. It is not used for arguing, the review guideline said the review system is not a forum. It isn't necessary to try to talk the review down on every word. Plus, a check on your server listing ... the lowest score Lumina ever got and not on a deleted review was 24, the next is already a 34. I can't find any 10/100 in there. Out of 388 reviews the "unfairness" on the down side is minimal.
To your example, I could also see it this way. There were technical issues last week and a couple crashes. Still in between 3 bad reviews, there are nearly 10 good reviews. Some of which were perfect scored. They do too have an (positive) effect on your server score. Given there were issues and down time last week, can we say those 10~ reviews are unfair to the upside? That we can't say anything neither, as a third party not on the server we won't be the judge like you said.
If I have to ask "how many simply fake reviews were made on Lumina on past by haters ..." I also would ask myself "how many simply fake reviews were made on Lumina on past by [lovers] ...". Of course I wouldn't try to answer neither questions, because if I have enough reason to determine a review is fake ... it would be long gone.
3 - That is a choice you and the reviewer have. We do not govern how the text should be presented as long as the overall content is understandable and make sense. It might seem that reviewer could use that to save space while server owner need to write in 100% good looking text to show better image of the server. But in the end, the choice is equal on both sides.
The argument works both sides. A reviewer can come up to request more space with the exact same reason: "I hate having to say 'u' 'wut' 'der' just to save 1 or 2 characters on a review". Do we tell them because they are reviewer they should write in u wut der to save space on their end?
