If you are a server admin....

Started by Neffletics, Mar 08, 2016, 12:47 AM

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xSanosukex

#15
the Grand Tip Bag made me ROLF  /heh

regarding the 2nd question well we cant please anyone sadly :( i consider my self a server hopper since i left Dark Ro O_O though im currently playing at NovaRo. Thing like this happens a lot on other servers as well, the only thing we can do is try our best to please others a much as possible. The only thing i could think of doing is let them be, if they want to leave the server because an item was suggested by someone and another person was jelly and did the same thing but was declined and decided to throw a tantrum its his lost not yours  /no1

Regarding the Private server named "Ragnarok Online Philippines" currently in it, and sad to say i think its really a scam. 3 to 4 players a currently persuading others to implement a Top-Up system  /heh thinking of leaving the group but i might stay for a while and watch with my pop corn

Neffletics

Quote from: xSanosukex on Mar 09, 2016, 09:08 AM
the Grand Tip Bag made me ROLF  /heh

regarding the 2nd question well we cant please anyone sadly :( i consider my self a server hopper since i left Dark Ro O_O though im currently playing at NovaRo. Thing like this happens a lot on other servers as well, the only thing we can do is try our best to please others a much as possible. The only thing i could think of doing is let them be, if they want to leave the server because an item was suggested by someone and another person was jelly and did the same thing but was declined and decided to throw a tantrum its his lost not yours  /no1

Regarding the Private server named "Ragnarok Online Philippines" currently in it, and sad to say i think its really a scam. 3 to 4 players a currently persuading others to implement a Top-Up system  /heh thinking of leaving the group but i might stay for a while and watch with my pop corn

Yea, people are free to leave and transfer from one server to another. The thing is some players doesn't want to leave with just himself/herself, they'll do everything to pull others and drag them out from the community with him.

This happened to a private server that I've used to play many years ago.

Also, transferring from DarkRO to NovaRO is a good choice. I really like how Nova is doing his job as developer. He's one of the rare developers nowadays who doesn't blame rAthena whenever a bug appears. It was told by my past staff who's now playing there. (sorry for the off-topic)
solacero rip

Zinnia

Quote from: Neffletics on Mar 09, 2016, 11:50 AM
Yea, people are free to leave and transfer from one server to another. The thing is some players doesn't want to leave with just himself/herself, they'll do everything to pull others and drag them out from the community with him.

This happened to a private server that I've used to play many years ago.

Also, transferring from DarkRO to NovaRO is a good choice. I really like how Nova is doing his job as developer. He's one of the rare developers nowadays who doesn't blame rAthena whenever a bug appears. It was told by my past staff who's now playing there. (sorry for the off-topic)

Well if he uses rA with no much custom then rA is still the reason why a bug appears.

However the correct behavior would be to report the bug on rA so it get fixed and you can merge their fix into your branch.

NovaRagnarok

We work closely with Aleos and report bugs we find directly to him so they can be fixed on rA.
We share information with him and other rA devs on a daily basis, and share code when we develop our own fixes.
Playtester's been of great help recently too.

And on another note, thanks for the positive comments from everyone else, it's been a pleasure working on NovaRO and we hope to continue improving the server.

Dazzu

Not an admin, but had a run-in with these kinds of people.

RMT - Monitor their activity, check other related accounts (usually by accounts registered under the same email address or similar, worst case I check for IP matches but that's <50% accurate because of internet cafes). Personally, I'm very tight against RMT, since it screws with the economy (especially true for older servers). I hold it on par with botting or use of third party software.

Toxic Players - Suck it up, s*** talk back. There are a few exceptions, of course. If the server has a global channel system, you're free to s*** talk, but keep it off the channel, otherwise remove their channel access. It's understandable that Woe/PvP can get a bit personal and I personally have no qualms with it, but there has to be some boundaries established.

Kill Stealing - I personally dislike how RO implemented the looting system (where mobs drop loots for everyone to fight over). While the idea of free-for-all is fun for a 'barebones' server, you're also essentially undermining the potential effort a player had to put in to kill a mob then for some asshat to whisk away the loot. Some server owners/players love the idea, some don't.

But eh, I've yet to see a server handle these issues effectively. And the day I see it is the day hell finally froze over (or melted, depending on how you perceive hell).

Neffletics

Quote from: Zinnia on Mar 09, 2016, 03:21 PM
Well if he uses rA with no much custom then rA is still the reason why a bug appears.

However the correct behavior would be to report the bug on rA so it get fixed and you can merge their fix into your branch.

In Nova's case, they're the one fixing it. I'm seeing his commits in rA and I am really impressed.

Quote from: NovaRagnarok on Mar 09, 2016, 03:57 PM
We work closely with Aleos and report bugs we find directly to him so they can be fixed on rA.
We share information with him and other rA devs on a daily basis, and share code when we develop our own fixes.
Playtester's been of great help recently too.

And on another note, thanks for the positive comments from everyone else, it's been a pleasure working on NovaRO and we hope to continue improving the server.

I also appreciate Playtester's help with regards to the position lag bug and also consistently helping the devs on fixing skill formulas and which should be and not.

Also, I congratulate you, Nova, for being the top LR server recently in RMS. Your hard works have paid off. I still remember when your server's very young with just 130-160 players, now it's 600+ Keep it up!

Quote from: Dazzu on Mar 09, 2016, 04:52 PM
Not an admin, but had a run-in with these kinds of people.

RMT - Monitor their activity, check other related accounts (usually by accounts registered under the same email address or similar, worst case I check for IP matches but that's <50% accurate because of internet cafes). Personally, I'm very tight against RMT, since it screws with the economy (especially true for older servers). I hold it on par with botting or use of third party software.

Toxic Players - Suck it up, s*** talk back. There are a few exceptions, of course. If the server has a global channel system, you're free to s*** talk, but keep it off the channel, otherwise remove their channel access. It's understandable that Woe/PvP can get a bit personal and I personally have no qualms with it, but there has to be some boundaries established.

Kill Stealing - I personally dislike how RO implemented the looting system (where mobs drop loots for everyone to fight over). While the idea of free-for-all is fun for a 'barebones' server, you're also essentially undermining the potential effort a player had to put in to kill a mob then for some asshat to whisk away the loot. Some server owners/players love the idea, some don't.

But eh, I've yet to see a server handle these issues effectively. And the day I see it is the day hell finally froze over (or melted, depending on how you perceive hell).

Thank you for your detailed response.

It seems like the players of RO is getting worse and worse, attitude-wise. Back in the days, it's a shameful act to consistently KS someone. It's either you get bad reputation or you'll be KoS'd immediately when you enter the PVP room. I've missed those days tho.

As for RMT, we can't really force people not to do it, the problem here is when someone indulges himself/herself to these activities, most of them gets scammed and as a server admin you'll be receiving tons of complains that you do not really have to entertain and when you ignore them, they'll start s*** talking you and the server.

Off-topic:

I also admire Boreas of TalonRO's way of law enforcement. When I was still playing there, I've been seeing countless players hating him but I don't see anything bad with banning law breaking players. They find him somewhat unfair but when I do my research by asking numerous players on why the guy's banned, the reason is logical and for me it's fair enough.
solacero rip

Yuzo

To stop RMT I'd design the game to discourage it.
To handle toxic players I would try to work with them. Don't antagonise them. Don't silence them. Don't push them into the minority. Involve them in the process. Try not to belittle them in discussions. Watch the tone of staff members.

From a former toxic forum troll, the "good point, but I'm still above you" is the most annoying thing about dealing with staff. I also hated staff members with conflicts of interest. Try to avoid hiring them. Give us the attention we want. Try to blend us into the community.

Having experienced it from the other side too, when players are constantly complaining about every f*cking thing, it clouds your judgement and you forget what's important. When this happens, go play the game of IRL to remember that RO is just a game.

Playtester

#22
How great the world would be if server admins/developers would actually report bugs or even fix bugs directly on the emulator rather than just fixing it for their own server. Then instead of 30 years of work left of fixing bugs there would only be like 3 years by now.
Unfortunately, it's all about the money.

But fixing on the emulator directly also comes with advantages! Merging becomes incredibly easy for example. And you have all players from all servers actually test your bugfixes, so the chance you added a critical exploit or a potential map server crash is much lower or at least will be detected within a day or two.

QuoteKill Stealing - I personally dislike how RO implemented the looting system (where mobs drop loots for everyone to fight over). While the idea of free-for-all is fun for a 'barebones' server, you're also essentially undermining the potential effort a player had to put in to kill a mob then for some asshat to whisk away the loot. Some server owners/players love the idea, some don't.
Actually there IS some protection in official RO already. Loot is not free for all. The one doing the most damage gets it. Only if he doesn't pick it up for half a minute or so, others can loot it. Also: The one who did damage first will get double priority on the loot, so if he did at least 26% of the damage, he gets the loot.
So killstealing isn't exactly possible, unless you also do the majority of damage.

I've seen MMORPGs where it merely depends on the last hit. Man that was horrible.


Also, Nova is great admin, but him fixing bugs on rAthena would be new to me.

anotherbully

I consider myself a toxic player and I'm a filipino.

I rage most of the time when

1. I found a bug in the game and GM won't fix it right away (I know) /omg
2. I made a very good suggestion (according to me) and GM won't accept it.
3. I get wrong information from a GM or any staff, and the information I get affects me negatively me in game.
4. Sudden changes in the game. (but I guess everyone hates it)

I know we are hated. We rarely make a donation, we play for free and yet we always complain. But to tell you honestly we don't take it seriously, it's like there's nothing we can say so we say stupid things. Filipinos are attention seekers specially when there are other players from different countries, but if it's server population is your problem pinoy players can help you.

Start a server, the first players you'll see are pinoys and be prepared for our complains and suggestions and asking for freebies.

Neffletics

Quote from: Yuzo on Mar 10, 2016, 05:26 AM
From a former toxic forum troll, the "good point, but I'm still above you" is the most annoying thing about dealing with staff.

The most annoying thing is they would read your reply but their response's far from the context. Meaning they didn't give f*** to your concern.

Quote from: Playtester on Mar 10, 2016, 06:25 AM
I've seen MMORPGs where it merely depends on the last hit. Man that was horrible.

I've played a game with the same setting. I've quit after a week. I am not sure if the "loot ownership" thing in emulators are the same with official server. Noone stole my loot in pRO because most of them are just bots. They KS but never picks up stuff (since they only pick-up card).

Quote from: anotherbully on Mar 10, 2016, 07:12 AM
I consider myself a toxic player and I'm a filipino.

I rage most of the time when

1. I found a bug in the game and GM won't fix it right away (I know) /omg
2. I made a very good suggestion (according to me) and GM won't accept it.
3. I get wrong information from a GM or any staff, and the information I get affects me negatively me in game.
4. Sudden changes in the game. (but I guess everyone hates it)

I know we are hated. We rarely make a donation, we play for free and yet we always complain. But to tell you honestly we don't take it seriously, it's like there's nothing we can say so we say stupid things. Filipinos are attention seekers specially when there are other players from different countries, but if it's server population is your problem pinoy players can help you.

Start a server, the first players you'll see are pinoys and be prepared for our complains and suggestions and asking for freebies.
1. That would made me upset too. That's very understandable.
2. I'll disagree to you on this one. An admin and a player have different perspectives on how they see things so sometimes when a player thinks his suggestion's good, an admin quickly visualizes its effect in the long run and would come up with a better idea. The player's suggestion might've been rejected but it helps admin to improve his/her server.
3. Understandable. Even in real life, if someone gives a false info. and you ended up f*cking things up, I would get mad too.
4. Depends on the type of "change."
solacero rip

AnimaRagnarokOnline

Why disable RMT?

Here's something:

Enable RMT BUT the catch is as follows:

- GMs offer RMT, yes, GMs/Admin will be the one being the middleman, and they will pay you some for a "secure" transaction. Instant profit.
- Any non GM/Admin RMT transaction will not be given support. You provide them with unique tickets or unique IDs per transaction.

LOL, really though, RMT has been a part of RO ever since it was conceived. I don't think it can be stomped one way or another.

Dazzu

#26
Condoning rmt is one thing but acting as an actual broker is an inconceivable thought from respectable admins. Not only it encourages rmt but it also implies that the server is heavily p2w, which a lot of people don't want, not to mention the economic consequence I previously mentioned While it is also true that rmt has been a part of Ro, it isn't any more legitimate now than it was 14 years ago. There is a reason why rmt posses such a stigma even over other mmos. Furthermore the idea of brokering a transaction, and expecting a payment, is ripe for abuse by shady staff.

Quote from: anotherbully on Mar 10, 2016, 07:12 AM
I consider myself a toxic player and I'm a filipino.

I rage most of the time when

1. I found a bug in the game and GM won't fix it right away (I know) /omg
2. I made a very good suggestion (according to me) and GM won't accept it.
3. I get wrong information from a GM or any staff, and the information I get affects me negatively me in game.
4. Sudden changes in the game. (but I guess everyone hates it)

I know we are hated. We rarely make a donation, we play for free and yet we always complain. But to tell you honestly we don't take it seriously, it's like there's nothing we can say so we say stupid things. Filipinos are attention seekers specially when there are other players from different countries, but if it's server population is your problem pinoy players can help you.

Start a server, the first players you'll see are pinoys and be prepared for our complains and suggestions and asking for freebies.

1. It's understandable to be frustrated when an admin does not fix issues as quick as you would hope, but consider the following:
- Gms have different levels of access (depending on the server). Some have src access, most likely developers and admins, and the rest are in-game Gms which can not do anything about the issue other than report it to whoever can fix it, and even then it turns to a confusing game of pass-the-message. Of course well organized servers would have very little issue with it. Most player complaints I've seen in many different servers are made towards Gms who are in charge of events, enforcement, etc. The problem with a lot of players is that some of them love to rant about bugs but don't even bother to appropriately report it.

2. How 'good' a suggestion is is purely subjective and GMs may find flaws in your suggestion that you wouldn't otherwise have found.

3. Depends on how 'wrong' the information is and the extent of its effect.

4. Some people are conservative, some aren't. Server owners can do whatever changes they want, significant or not, and you aren't obliged to stay. However, I also believe that it is important for server owners/developers to clearly communicate their intentions to their server and listen to opinions and suggestions before moving on with their plan.

And yeah,Ro's current KS protection is decent enough for fair play that I can't complain about it.

AnimaRagnarokOnline

My post above was for the LOLs of course. But anyways, RMT should be handled as is, you get scammed, not the admin's problem. You took the risk and paid for it, nothing can be done, life goes on, you lost money because you bought shady stuff off the net.

On topic though, the occasional banter of the players who keeps saying bugs are not being fixed this, bug not being that is kind of unfair for the developers or admins of the server. Bug is not fixed maybe because it is far more complex than it should be, maybe bug is a long standing bug and have no ways of fixing yet for the moment. I find it very unfair for players to label admins or developers as "irresponsible" when the admin or developer is doing his or her part on trying to work things out, and despite the fact, players still view it as a failure.

Maybe it's just me, but I guess if players also know how hard it is to do some fixing and some tweaks, maybe they won't complain that much?

Terpsichore

Quote from: AnimaRagnarokOnline on Mar 10, 2016, 01:42 PM
Maybe it's just me, but I guess if players also know how hard it is to do some fixing and some tweaks, maybe they won't complain that much?

Most of the issues that players report usually involve mere database number tweaks or very simple script adjustments, which can be dealt with and applied in a couple of minutes.

Neffletics

Quote from: AnimaRagnarokOnline on Mar 10, 2016, 01:42 PM
Bug is not fixed maybe because it is far more complex than it should be, maybe bug is a long standing bug and have no ways of fixing yet for the moment. I find it very unfair for players to label admins or developers as "irresponsible" when the admin or developer is doing his or her part on trying to work things out, and despite the fact, players still view it as a failure.

Because regardless of what you've done if they can't see any output, they still see it as unresolved. That's how most of the players think.

Quote from: AnimaRagnarokOnline on Mar 10, 2016, 01:42 PM
Maybe it's just me, but I guess if players also know how hard it is to do some fixing and some tweaks, maybe they won't complain that much?

Some players don't even have an idea that rAthena exists. So they see private server developers as "master of programming." So just imagine if the developer fails to fix this and that within the deadline, they'll get frustrated and that's when crapstorm begins.
solacero rip