AsuraHosting has hosted my server for a few days now, and all I can say is that I'd get a plastic surgeon and have him replace all of my fingers for thumbs just to give asurahosting a very disturbing thumbs up for their excellent support! Live chat is available where you can easily go into detail in asking your queries. Support tickets usually get answered within the first five minutes. Also, SolusVM is a lifesaver! Check your server's status, access terminal, and check out your server's memory usage all on the fly! I definitely recommend them regardless of how long you've been in the private server industry.