Remember to say "plzzzzzzzzzzzzzzzzz" a lot on eA's boards, they tend to prioritize the truly desperate sounding posts.
Speaking from personal experience, I had a major issue last year and gave as much info as possible on eA's forums, in a polite, concise post. Want to know what got bumped ahead of me?
"how i 2 db mak plzzzzzzzzzzzzzzzzzzzzzz".